Privacy Policy

At Bathzavo, we are committed to protecting the privacy and trust of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit our website or make a purchase from us.

1. Information We Collect

We collect information to provide you with a smooth shopping experience, process your orders, and securely deliver our products.

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact our customer support team, we may collect personal information such as:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information

Automated Information

When you browse our website, we automatically collect certain information such as:

  • IP address
  • Device and browser information
  • Interaction data through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide order confirmations and tracking updates.
  • Customer Experience: To improve your shopping experience, personalize website content, and enhance our products and services.
  • Communication: To respond to customer inquiries or, if you choose to receive updates, send information about new products, promotions, and offers.
  • Security & Fraud Prevention: To help protect against unauthorized transactions, fraudulent activity, and misuse of our services.

3. Data Protection & Security

Protecting your personal information is important to us.

  • Encryption: Sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and protected through our trusted payment providers.
  • Access Control: Personal information is stored on secure systems and only accessible by authorized personnel who are required to maintain confidentiality.
  • No Card Storage: Bathzavo does not store your credit or debit card information on our servers after a transaction has been completed.

4. Third-Party Disclosure

Bathzavo does not sell, trade, or transfer your Personally Identifiable Information to outside parties for their independent use, except for trusted partners who assist us in operating our website and providing services.

Advertising & Marketing Partners

We may allow certain third-party partners to use cookies, pixels, or similar technologies on our website to help provide relevant advertisements and understand website activity. These partners may collect information about your online activities across different websites over time.

Our partners include:

Information collected by these partners is governed by their own privacy policies. You may manage advertising preferences through the links provided by these providers or adjust your browser settings.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files transferred to your device that help websites recognize your browser, remember preferences, and improve your browsing experience.

We use cookies for:

  • Strictly Necessary Cookies: Required for essential website functions, including shopping cart and checkout features.
  • Analytics & Performance Cookies: Help us understand website usage and improve our customer experience.
  • Marketing Cookies: Used by advertising partners such as Meta and AppLovin to provide more relevant advertisements.

For a detailed list of cookies used by Shopify, please visit:

https://www.shopify.com/zh/legal/cookies

You can disable cookies through your browser settings, although some features of our website may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies. Bathzavo is not responsible for the privacy practices, content, or policies of third-party websites.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our website anonymously.
  • This Privacy Policy is accessible through a clearly visible link on our website.
  • Any changes to this Privacy Policy will be posted on this page.
  • Users may update or correct their personal information by contacting us or accessing their account when available.

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not use tracking, cookies, or advertising technologies when a DNT browser mechanism is enabled.

8. Children’s Privacy (COPPA)

Bathzavo does not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information to us, please contact us immediately, and we will take steps to remove such information.

9. Fair Information Practices & Data Breaches

In the unlikely event of a data breach, we will:

  • Notify affected users via email within 7 business days.
  • Post a notice on our website within 7 business days.

10. CAN-SPAM Act Compliance

We collect email addresses to process orders, provide order-related updates, and communicate with customers. If you choose to subscribe, we may also send promotional emails.

In compliance with the CAN-SPAM Act:

  • We do not use misleading subject lines or sender information.
  • Promotional emails are clearly identified.
  • You may unsubscribe at any time by following the instructions included in each email.
  • We promptly honor all unsubscribe requests.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@bathzavo.com
Company: VANAECOM HONGKONG LIMITED
Address: UNIT 2904-05, 29/F, UNIVERSAL TRADE CENTRE, 3 ARBUTHNOT ROAD, CENTRAL, HONG KONG