Return & Refund Policy

At Bathzavo, we want you to be satisfied with your purchase. However, we understand that a product may not always work out as expected. This policy explains how we manage returns, refunds, and exchanges to provide a fair and transparent experience for our customers.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must meet the following requirements:

• It must be in the same condition in which it was received.
• It must be unused and unwashed.
• It must remain in its original packaging, with all applicable tags and labels attached.
• You must provide a receipt or other proof of purchase, such as your order number.

2. How to Start a Return

Before returning an item, you must contact us at support@bathzavo.com.

Please note:

• Items returned without first submitting a return request will not be accepted.
• Do not mail your purchase to the manufacturer’s address shown on the shipping label.
• We will send you the correct return address and return instructions by email.
• If your return is approved, we will provide instructions explaining how and where to send your package.
• Customers are typically responsible for return shipping costs unless the item is defective, damaged, or incorrect.

3. Damages & Issues

Please inspect your order as soon as it arrives. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

For damaged items, please include clear photographs of both the product and its packaging in your email so we can resolve the issue as quickly as possible.

4. Exceptions & Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants.
• Custom products, including special orders and personalized items.
• Personal care goods, such as beauty products, soaps, toothbrushes, or other hygiene-related products once opened or used.
• Hazardous materials, flammable liquids, or gases.
• Sale items and Gift Cards.

5. Exchanges

The fastest way to receive the product you want is to return your current item. Once your return has been accepted, you may place a separate order for the new item.

6. European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification, subject to applicable legal exceptions.

As stated above, the item must be returned in the same condition in which it was received: unused, with all applicable tags attached, and in its original packaging.

7. Refunds

Once we receive and inspect your returned item, we will notify you and confirm whether your refund has been approved.

• If approved, the refund will be issued automatically to your original payment method within 10 business days.
• Please remember that your bank or credit card provider may require additional time to process and post the refund.
• If more than 15 business days have passed since your return was approved, please contact us at support@bathzavo.com.

8. Return Address

Please contact our customer support team before mailing any returned items. We will provide the correct return facility and return instructions after your return request has been reviewed and approved.

Our business address for correspondence is:

VANAECOM HONGKONG LIMITED
263 Connaught Road Central
Central, Hong Kong Island
Hong Kong SAR

Email: support@bathzavo.com