Shipping Protection & Tipping Policy

Shipping Protection & Tipping Policy

At Bathzavo, we want your shopping experience to be clear and convenient. Shipping Protection and tipping are optional services that you may choose to add during checkout.

1. Optional Add-Ons

Both Shipping Protection and tipping are entirely voluntary. Neither is required to complete a purchase, and neither will be added to your order unless you select it.

  • Shipping Protection: Optional coverage for eligible packages that are lost, damaged, or stolen during transit.
  • Tipping: An optional way to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection Coverage

If you select Shipping Protection, your shipment may be covered for eligible issues that occur during transit. Coverage is subject to the applicable terms and exclusions. Please review the full details here:

View Shipping Protection Details

3. Refunds and Cancellations

If you add Shipping Protection or a tip and later change your mind, you may request a full refund of the applicable add-on charge. We will honor the request even if your package has already shipped.

  • Prompt processing: We process requests to refund these optional charges as soon as possible.
  • Accidental selection: If you selected either add-on by mistake, you may still request a full refund of that charge.

4. Contact Us

To request a refund for an optional add-on or ask a question about this policy, please contact Bathzavo:

Our customer support team will be happy to assist you with your request.